Sunrise JR Pass

General Terms and Conditions

This website is operated by Sunrise Tours & Travel (“SUNRISE”).


By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on this website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on this website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by SUNRISE at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. Use of any trademarks or logos [My JR Pass], [SUNRISE], [Nippon Travel Agency], [日本旅行] are strictly prohibited and remain the sole property of SUNRISE and NTA.

3. Updates and Changes

SUNRISE may remove or make changes to the information, content, materials, tools, and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all or any part of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to be bound by the updated terms and conditions.

4. Private Policy Statement

Any information that SUNRISE may collect from you during your use of this Site is subject to our Privacy Policy. For the full text of our Privacy Policy, please refer to our ‘Privacy Policy’ section.

5. Disclaimer

The materials on this website are provided “as is”. SUNRISE makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, SUNRISE does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

SUNRISE offers a variety of services through designated partner websites and affiliate programs. The information contained in the advertised links on this website is provided only as general information. We make no guarantees as to the accuracy, thoroughness or quality of the information, and are not responsible for any errors or omissions. The information provided on this site is neither comprehensive nor appropriate for every individual. We are not responsible for the claims or representations made by these advertisers and are subject to the terms and conditions of the respective advertiser or partner.

Japan Rail Pass Terms and Conditions

The following Terms and Conditions apply to the use of this JR Pass (Japan Rail Pass) site as well as all transactions conducted through the site.

Consumer Agreement

Terms and Conditions related to the use and purchase of the Japan Rail Pass

Valid for the railways, buses, and ferry boats shown below:

All Railways of the JR Group, Shinkansen super express train (except “NOZOMI”& “MIZUHO”), limited express trains, express trains, and rapid or local trains. (not usable on some trains)

Local lines of JR Bus (JR Bus; JR Hokkaido Bus, JR Bus Tohoku, JR Bus Kanto, JR Tokai Bus, West Japan JR Bus, Chugoku JR Bus, JR Shikoku Bus,JR Kyushu Bus.)  *The PASS is not valid for travel on express bus routes operated  by JR Bus.

JR Ferry:
Miyajima/Miyajimaguchi (not usable on Beetle II Hakata/Pusan)

The JAPAN RAIL PASS is not valid on the “NOZOMI” & “MIZUHO” Shinkansen trains. If you wish to use these trains, you must pay the ordinary fare and the limited express charge, and if it is in a Green car, then the additional Green car surcharge. An additional charge is required for a private compartment and a sleeping car.


The JAPAN RAIL PASS is sold outside Japan and in Japan. The rate is different. This special rate is not available in Japan. Purchase an Exchange Order before leaving for Japan and exchange it for an actual PASS after arrival in Japan.


The Exchange Order can be converted to a PASS at JAPAN RAIL PASS exchange offices at the following stations:
Kushiro, Obihiro, Asahikawa, Sapporo, Hakodate, Shin-Chitose Airport, Shin-HakodateHokuto, Aomori, Hachinohe, Morioka, Akita, Nagano, Mito, Sendai, Yamagata, Fukushima, Niigata, Kanazawa, Tokyo, Narita Airport (Terminal 1 and 2), Ueno, Shinjuku, Shibuya, Ikebukuro Yokohama, Shin-Yokohama, Odawara, Mishima, Shizuoka, Hamamatsu, Nagoya, Kyoto, Higashi-Maizuru, Shin-Osaka, Osaka, Kansai Airport, San-no-miya, Okayama, Tottori, Yonago, Sakai-Minato, Matsue, Hiroshima, Shin-Yamaguchi, Shimonoseki, Takamatsu, Matsuyama, Tokushima, Kokura, Hakata, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima-Chuo.

The Exchange Order is valid for 3 months starting from the date of issuance, and it can be exchanged at any time within the 3 months period. The starting date of the PASS can be any day within one month from the date the PASS is issued. Once the PASS has a starting date written on it, the date cannot be changed.


The JAPAN RAIL PASS is a special ticket that is available only to travelers visiting Japan from foreign countries for sightseeing. To be eligible to purchase a JAPAN RAIL PASS you must meet one of the following two conditions.

1,You are a foreign tourist visiting Japan from abroad for sightseeing, under the entry status of “temporary visitor”.

* Only persons who have a passport bearing this “temporary visitor” stamp can use a JAPAN RAIL PASS.

2,You have a Japanese passport and written proof for living in the foreign country for 10 consecutive years or more.

*You must present both your passport and proof of eligibility to purchase an Exchange Order in a country other than Japan and to exchange your Exchange Order for a JAPAN RAIL PASS in Japan.*You cannot use a photocopy of your passport to purchase an Exchange Order or to exchange your Exchange Order for a JAPAN RAIL PASS.*You can purchase an Exchange Order and exchange it for a JAPAN RAIL PASS only if your stay in the country for 10 consecutive years or more is verified by such written proof.

■Acceptable written proof;

(1) Copy of your Overseas Residential Registration issued by the embassy or legation of Japan in the foreign country where you live (limited to an Overseas Regidential Registration with a date of acceptance at least 10 years earlier)

(2) Certificate of Overseas Residence issued by the embassy or legation of Japan in the foreign country where you live(limited a Certificate of 10 years earlier as the date on which your address(or place of temporary residence) was established as your present address).

(3) As a special case limited to the USA, Brasil, and Canada, the Permanent Resident Card issued by these 3 countries can be used as written proof until further notice(limited to a Permanent Resident Card confirming your stay in the relevant country for 10 years or more).


Seat reservations can be made without additional payment. To make a reservation, apply at any Travel Service Center or a Reservation Office (Midori-no-madoguchi) at a JR station. There, show your PASS, and obtain your reserved-seat ticket before boarding. A non-reserved seat can be used simply by showing your JAPAN RAIL PASS. Seat reservations cannot be made before you receive the PASS in Japan.

The periods when seat reservations are particularly difficult to secure are as follow:
December 28 to January 6 (New Year holidays)
April 27 to May 6 (the Golden Week annual holidays)
August 11 to 20 (Obon, traditional homecoming holidays)


Type Period Ordinary (Tourist Class)Green (First  class)


(age 12 & over)


(age 6 to 11)


 (age 12 & over)


(age 6 to 11)


(In Japanese Yen)
* Child is from age 6 to and including 11.
The age is based on the day when an Exchange Order is issued.



Additional charges are required if you are boarding a private compartment or sleeping berth. The PASS is not valid for “NOZOMI”& “MIZUHO” Shinkansen train, and a separate full fare ticket must be purchased.


[Exchange Order] 
An Exchange Order that has not been turned in for a PASS can be refunded only at the same office that issued the Exchange Order within one year after the date of issue.
*A handling charge and a communication fee, set within the regulations of each issuing office, will be deducted at a  rate of 10%.

After the Exchange Order is exchanged for a JAPAN RAIL PASS and before the PASS is used, the PASS can be refunded at any JAPAN RAIL PASS exchange office of the Japan Railways Groups.
10% of the yen price of the PASS will be charged as a handling fee.
* No refund can be made for any reason on or after the first day of use.
* Neither refunds nor extensions of the validity period can be made on a PASS in the event of train’s non-operation, delay, or the like.

*The cost of shipping will not be refunded. In addition, shipping fee for any Exchange Orders required to be shipped back to NTA America will be the responsibility of the customer.


Neither an Exchange Order nor a PASS can be reissued if lost or stolen.


1. A JAPAN RAIL PASS is strictly limited to the assigned individuals; it is not transferable from one person to another. 
2. You should carry your passport during travel, and be prepared to show it upon request.
3. These and other usage conditions follow the Japan Railways Group passenger transportation regulations and Japanese laws.

Tour Packages Terms and Conditions

Please Read Carefully

Purchase of any travel services offered by SUNRISE constitutes a contractual arrangement between you and SUNRISE, and represents your acceptance of this “Terms & Conditions” set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. If the person making the Reservation is doing so on behalf of a party then that person must have the authority to accept these Terms and Conditions on behalf of the entire party and is responsible for ensuring that each member of the party is kept fully informed of all the details of the Reservation.

Tour Packages

The tour packages on this website are not only operated by SUNRISE. In some cases, they are operated by our contracted company(s), in other cases by Nippon Travel Agency. The terms and Conditions specified here also apply accordingly. If any dispute arises with this agreement, we will assume that you will attempt to resolve any issues according to the laws of the Malaysia. In addition, the photos which are published on this website are images relevant to the area. It does not always guarantee that you will see the same scenery. The itinerary (tour completion time, places visited, schedules and others) may be changed due to weather, traffic condition, or other operational reasons.

1. Reservation

Please contact us your travel agent or submit your reservation application form through our website. Some tour participants are required to complete, sign and return the tour application & tour member’s agreement form.

2. Price

All transactions are conducted in Malaysian Ringgit including tax. 
Prices are subject to change without prior notice and may vary depending on availability.

3. Payment

All services/tours/activities/tickets must be prepaid at the time of booking by Cash / Credit card / Check/ Bank transfer. All prices will be processed in Malaysian Ringgit, and are subject to additional currency conversions by banks or credit card companies, which are not within SUNRISE’s control. Please note in regards to refunds, any difference that may arise from the fluctuation in the exchange rate will not be SUNRISE’s responsibly. SUNRISE will not assume any foreign exchange risk. Reservations for tours may be canceled if a full payment is not received within the required deadline.

Account No.: MAYBANK 014084-430136

4. Tour Cancellation / Change

When you cancel your reservation, basically the following fee will be assessed per person accordingly.

Prior to Departure

Cancellation Charges

11 or more days

No charge.

10 – 04 days

20% of the Tour Price

03 – 01 days

50% of the Tour Price

On or after the tour date

100% of the Tour Price

*Cancellation/Change policies may vary depending on the tour type of reservation you’ve made. Please check our cancellation and policy change of each tour carefully. If you need to cancel or change your reservation, please contact our office directly at which you made your original booking.

5. Revision and Contents of Service

SUNRISE may at any time cancel or revise the tour services for any of the following reasons: natural disaster, weather conditions, suspension of services rendered by transport, accommodation, or service provider facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond SUNRISE’s control. SUNRISE reserves the right to take necessary measures when safe, smooth tour operation, or when there is a valid reason to believe that the tour cannot continue. In such cases, SUNRISE must explain in a timely manner its inability to function according to the itinerary under the circumstances.

6. Travel Insurance

SUNRISE strongly suggests tour participants to purchase travel insurance to cover unforeseen circumstances during your tours or cancellations. Travel Insurance will cover your non-refundable trip costs in the event that you must cancel your trip due to illness, family crisis or other emergencies.

7. Disclaimer

Customers, acknowledge by their acceptance, that SUNRISE, its agents, and suppliers, in making arrangements for food, beverage, accommodations, tours, transportation or any service in connection with the itineraries of an individual tour, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours. SUNRISE, its affiliates, tour operators and agents assume no responsibility for any sickness, theft, labor disputes, breakdowns, road closures, requests of Park or government agencies, acts of war and terrorism, weather conditions, defects in any vehicle of transportation or for any misadventure or any other causes beyond their control. SUNRISE reserves the right to cancel, change or substitute any service and to decline to accept or continue to accommodate any tour members at any time for any reason including, without limitation, an insufficient number of participants. Tour Carriers and operators shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be the result of a defect or through the acts or omissions of any person or company performing or rendering the services. These firms are not responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, an insufficient number of participants. Suppliers are independent contractors who are not agents of SUNRISE. Products are provided subject to the terms of applicable tariffs, rules, and regulations. Supplier and SUNRISE assume no responsibility for delays caused by accidents, breakdown, weather, conditions of trails, roads, airspace and any other conditions beyond the control of Supplier, in addition to insufficient numbers of passengers. All travel documents are issued subject to these terms and conditions by SUNRISE, its agents, and suppliers.

Legal Notice
All notice from SUNRISE to You may be posted on our Website and will be deemed delivered within thirty (30) days after posting. Notices from You to SUNRISE shall be made either by e-mail, sent to the address we provide on our Website, or first class mail to our address at: 

Sunrise Tours & Travel Sdn Bhd
Unit 4.05, Level 4 Amoda Building
No 22 Jalan Imbi 55100 Kuala Lumpur. Malaysia

Delivery shall be deemed to have been made by You to SUNRISE five (5) business days after the date sent.

All content appearing on this Website is the property of: 

SUNRISE Unit 4.05, Level 4 Amoda Building
No 22 Jalan Imbi 55100 Kuala Lumpur. Malaysia
SUNRISE and Copyright © 2011-2018. All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2016 SUNRISE. All rights reserved.

All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by SUNRISE. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or intellectual property right of SUNRISE or any third party, except as expressly granted herein.

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. SUNRISE and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if SUNRISE believes that customer conduct violates applicable law or is harmful to the interests of SUNRISE and its subsidiaries.