Cancellation Policy for JR PASS

==Exchange Voucher ( Before exchanging the JR PASS in Japan) ==
If your Exchange Voucher has not been exchanged for a JR  Pass in Japan and has not exceeded one year after the date of issue, we can refund it. CANCELLATION FEE is 10% OF YOUR PURCHASE PRICE + DOCUMENTATION FEE WILL  BE CHARGE PER TICKET.  Please ship back your unused Voucher to us. Once we receive your Voucher, we will process a refund for you. The shipping fee will not be refunded.

[Shipping to]

Sunrise Tours & Travel Sdn Bhd

Unit 4.05, Level 4, Amoda Building No 22,

Jalan Imbi, 55100 Kuala Lumpur, Malaysia

==JR Pass (After exchanged to JR PASS) ==
After the Exchange Voucher is exchanged for a Japan Rail Pass and before the Japan Rail Pass is used, the Japan Rail Pass can be refunded at any Japan Rail Pass exchange office in Japan.
* 10% of the Japan Rail Pass price in Japanese Yen, will be deducted as a handling fee.
* No refund can be made for any reason on or after the first day of use (start date).
* Neither refunds nor extensions of the validity period can be made on a Japan Rail Pass in the event of train's non-operation, delay, or the like.

Please note that we cannot process any refunds after you have exchanged for JR Pass. It can only be done In Japan.

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We Deliver your Japan Rail Pass Exchange Voucher Globally

We will delivery your Japan Rail Pass Exchange Voucher thru the local courier service company.

If you are a neighbor, you may also drop by our office to pick up your exchange vouchers in person for free. Click HERE for our office locations!